Training Video: https://www.loom.com/share/ce2b74c7e5d147659db539877b5929fa?sid=5530887b-3f96-4ddd-82aa-f17cac83d027
Summary
In this video, I explain what happens if the group flight is delayed and students have to spend an extra night in the country. I assure parents that our team will stay with the students, book them into a nearby hotel, provide meals, and communicate the plan. The next morning, we will help them get back to the airport and proceed as usual. No action is requested from the viewers.
Chapters
0:00 Introduction
0:40 Accommodations and Meals
SOP: Handling Delayed Group Flights for Students
Objective
To ensure that students are taken care of and accommodated in the event of a delayed group flight, providing them with a comfortable stay and assistance until they can proceed with their travel plans.
Key Steps
- Communication: If the international group flight is delayed, inform parents promptly.
- Accommodation: Book a hotel closest to the airport that can accommodate the group.
- Supervision: Team members will stay with the students throughout the delay.
- Meals: Ensure that students are provided with meals during their stay at the hotel.
- Communication: Keep students informed of the plan and assist them in returning to the airport the next day.
- Assistance: Help students connect with their flight leader, check-in, and go through security for their rescheduled flight.
Cautionary Notes
- Ensure constant communication with parents about the situation.
- Verify the availability of rooms for the entire group before booking the hotel.
- Stay vigilant and attentive to the needs of the students during the delay.
Tips for Efficiency
- Pre-select a list of suitable hotels near the airport for quick booking.
- Have a contingency plan in place for unexpected delays to streamline the process.
- Maintain a clear line of communication with both parents and students throughout the delay.