Payment | Invoice Related
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      2. Payment | Invoice Related

      What’s My Refund?

      Process

      1. Open the Cancellation Policy document
      2. Go to the Student’s [Itinerary] in Salesforce
      3. Select the [Invoice] tab in the portal

      [TEMPLATE] Email Reply

      Hi [Client's First Name],

      Thanks for reaching out. We’re sorry to hear you’re canceling—we’ll miss having you with us this season!

      Your eligible refund is $[XX], and will be returned to your original form of payment. Please allow 4–6 weeks for processing.

      Refunds are based on the cancellation date and our cancellation policy. If you’d like a breakdown of your amount, we’re happy to help.

      To proceed, please reply to confirm your cancellation. We’ll finalize everything as soon as we hear from you.

      Hope to travel with you in the future!

      Best,

      [Your Name]

      Example