Training Video: https://www.loom.com/share/9cd317a598474d8a8cd8d12d1f002109?sid=5ae2e4c1-1b15-40e9-a43f-39010b7c75a7
Summary
In this video, I provide important information about your upcoming travel. I discuss how you will receive your airport contact details in the "wheels up" email 30 days before your departure. This email will include the contact's name, phone number, picture, and some background information. Please make sure to check your email for this important information.
SOP: Airport Contact Information for Travel
Objective: To provide team members with the necessary information to contact their designated airport contact on the day of travel.
Key Steps:
- Receive Wheels Up Email: Check your email 30 days prior to departure for the "Wheels Up" email.
- Identify Airport Contact: In the email, look for the section that contains the name, phone number, picture, and brief information about your designated airport contact.
- Contact Airport Contact: If needed, reach out to your airport contact via text or email using the provided phone number for assistance on the day of travel.
Cautionary Notes:
- Ensure you have access to the "Wheels Up" email containing the airport contact information.
- Double-check the contact details to avoid any communication errors.
- Reach out to the airport contact only for travel-related assistance.
Tips for Efficiency:
- Save the airport contact's information in your phone for quick access.
- Familiarize yourself with the airport contact's name and picture before the day of travel.
- Plan ahead and communicate with the airport contact on your travel day if you anticipate any special requirements or assistance (Airport contacts are available only on the travel day. For any questions before travel day, reach out to Rustic Pathways’ regular phone number).